COVID-19 Safety Management Procedures

Safety Is Our Priority

At Cosmetic Skin Therapies, the safety of our patients, clinics and the surrounding communities is our highest priority. Throughout the Novel Coronavirus (COVID-19) outbreak, we continue to monitor the situation closely and swiftly implement Government health and safety standards across all our clinical practices.

Our clinics have a structured plan to implement standard and COVID-19 specific measures that will help minimise any risk of exposure to COVID-19 within Cosmetic Skin Therapies Clinics. These COVID-19 specific measures mean there will be some changes in the way we operate. These changes will affect:

  • Patient pre-screening
  • Waiting room
  • Treatment room
  • Medical professional procedures.

Upon your next visit, you will experience new measures when you arrive at the clinic and during your appointment.

Pre-Screening Requirements

  • Medical History & Consent Forms – these forms must be completed prior to an appointment, by all patients (both Current and New)
  • Patient Intake form – this must be completed prior to or at every appointment you attend.
  • Incomplete forms mean our clinic will be unable to carry out any procedures.
  • Find links to your Medical History and Consent Forms on your Appointment Confirmation Email. If you cannot find your email, please contact your Cosmetic Skin Therapies Clinic.
  • Virtual consultations – clinics who offer skin consultation services, will now provide patients virtual/video consultations as a first option, instead of the previous in-clinic visit for initial and regular non-treatment appointments.

Waiting Room

  • Sanitise Your Hands – We ask that when you attend your appointment, that you ensure to sanitise your hands.
  • Minimised Waiting Room Times – Appointments are scheduled with increased time slots in between to minimise the time in the waiting room, time for environmental cleaning and to limit cross-over between patients. We ask all patients to adhere to all social distancing guidelines.
  • Social Distancing Maintained – We ask all patients to adhere to all guidelines that are outlined by your medical professional

Treatment Room

Actual visits will feel quite different, as it will consist of even more stringent health and safety practices. Clinics implement these protocols to comply with Government standards. Additional protocols include, but are not limited to:
  • Temperature check for patients
  • Wearing of Personal Protective Equipment (PPE) – masks, protective gloves and eyewear (Optional for patients/ Required for staff and medical professionals)
  • Patient appointments are scheduled with increased time slots in between to provide adequate time to disinfect rooms after each treatment.
Medical professional procedures.
  • Medical Professionals will wear Personal Protective Equipment (PPE) – masks, protective gloves and eyewear as a mandatory requirement.


Consultation and Consent Forms

Current and New Patients must complete these forms prior to appointment.
  • Complete Medical & Consent Forms by clicking on the link. Follow the link to complete both forms
  • Returning patients MUST also complete the Patient Intake Form before your appointment by clicking on the links provided in your appointment emails. If you’ve deleted your appointment emails, please contact the clinic where your treatment is booked.

Covid-19 Restrictions

Due to COVID-19 restrictions, you will not be able to attend your appointment if you answer YES to any of the below:

  1. Have you travelled outside of the country/state/region/identified “Hot Spot” in the last 14 days?
  2. Have you had contact with a known or possible COVID-19 case?
  3. Do you have ANY of the following symptoms?

COVID-19 affects different people in different ways. Most infected people will develop mild to moderate illness and recover without hospitalization.
Most common symptoms:

  • fever
  • dry cough
  • tiredness

Less common symptoms:

  • aches and pains
  • sore throat
  • diarrhoea
  • conjunctivitis
  • headache
  • loss of taste or smell
  • a rash on skin, or discolouration of fingers or toes

Serious symptoms:

  • difficulty breathing or shortness of breath
  • chest pain or pressure
  • loss of speech or movement

Seek immediate medical attention if you have serious symptoms. Always call before visiting your doctor or health facility.

People with mild symptoms who are otherwise healthy should manage their symptoms at home.

On average it takes 5–6 days from when someone is infected with the virus for symptoms to show, however it can take up to 14 days.

This pandemic is an ever changing landscape and no guarantees can be made to the currency of this information.

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