Privacy Policy

Cosmetic Skin Therapies Pty Ltd (ACN 610 172 855) (“CST”, “we”, “us” or “our”) may collect and hold information or opinions which identify users of services relating to or provided by CST or representatives of CST (“personal information”) from time to time. We may collect personal information whether or not it is true and whether or not it is recorded in a material form.

Personal information

The kind of personal information that we collect and hold may differ depending upon which services you use and your relationship with us.

Personal information we collect and hold from information you provide

We will typically collect personal information from you via third parties provided you have consented to such collection. For example, if you request a CST service on the CST website via our third party software provider, Soham, Inc. (known as Zenoti), or if your personal information is inputted into the CST system by your health care practitioner or CST clinic when you visit a clinic, your personal information will also be provided to us for the purposes outlined in this Privacy Policy. We take all reasonable steps to let you know when your personal information is being collected by third parties or on behalf of us and provided to us.

In all other circumstances, we will collect personal information from you directly.

If we collect your personal information from another person and it is unclear that you have consented to the disclosure of that information to us or that information is otherwise not permitted to be disclosed to us, we will, whenever reasonably possible, make you aware that we have done this and the reasons for doing so.

If you do not provide some or all of the personal information requested, you may be unable to receive the CST services.

This personal information includes information we collect from you when you use our website, make enquiries online, request services online or in store, complete and submit treatment and consent forms online or in store, or when you otherwise provide CST or its representatives with any personal information in connection with a CST service offered.

The kinds of personal information that we commonly collect and hold from you or about you include:

your full name and contact details, including your address, phone number(s) and email address;
your date of birth;
your gender;
if you are a patient or prospective patient, your sensitive health information, including:
- details of the treatments and/or services you request;
- your medical history as relevant to the services you request;
if you are a healthcare professional, your healthcare identifying details, including your prescriber number;
your credit/debit card and banking details (including bank account and BSB numbers); and
any other information necessary for CST services to be provided to you.

Use, storage and disclosure of your personal information

We will only use or disclose personal information that is also “sensitive information” where you have actually or impliedly given us your consent to do so. For example, if you share with us via our website your medical history or any other sensitive information in the process of using our services, we will treat that as your consent to use that information to provide or procure services you have requested.

How we use your personal information

We use the personal information we hold about you to do the following things:

administer the CST franchise and services provided by CST franchisees;
procure CST services at your request;
send you booking confirmation via text and/or email in relation to your requested CST services;
with your express consent (which you may withhold), use your before and after treatment photographs for the education and training of health care professionals during medical meetings, clinical training and for educational materials;
with your express consent (which you may withhold), take before and after treatment photographs of you for use in patient, consumer and trade materials and media (including the CST website);
send you marketing communications;
liaise with CST franchisees and representatives and any other third parties associated with CST services;
liaise with third party providers, including drug suppliers in the event you have a complaint, query or comment about a CST product or service;
communicate with you concerning our services;
respond to feedback from you;
develop and/or test our systems and services; and
for our own internal administrative purposes.

Where we disclose your personal information to our agents or sub-contractors for these purposes, the agent or subcontractor in question will be obligated to use that personal information in accordance with the terms of this Privacy Policy.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, we may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.

Direct marketing

We may use or disclose the personal information we collect from you for direct marketing.

You may request at any time not to receive direct marketing material when you use our services.

Simply contact us via our contact details below and we will make sure you no longer receive direct marketing communications from us.

Improved services

We may use or disclose the personal information we collect from you to improve your CST experience.

How we store your personal information

Your personal information is primarily stored by electronic means. We have physical, electronic and procedural safeguards in place for personal information and take reasonable steps to ensure that your personal information is protected from misuse, interference, loss and unauthorised access, modification and disclosure.

We will store all the personal information you provide on our secure servers.

Pseudonymity or anonymity

You can be anonymous or use a pseudonym when dealing with us, unless:

the use of your true identity is a legal requirement; or
it is impracticable for us to deal with you on such basis.

Cross-border disclosure of personal information

We may disclose some of your personal information to overseas recipients for any of the reasons outlined above, as we may advise to you from time to time.

We also store electronic personal information using cloud technology, which involves the transfer of data to other foreign countries, including to the United States of America. Before any personal information is disclosed to a recipient in a foreign country, the Privacy Act requires us to take such steps as are reasonable in the circumstances to ensure that the recipient does not breach the APPs in relation to the information. However, if you consent to the disclosure of your personal information to overseas recipients, we are not required to take such steps.

By submitting your personal information to us (whether directly or indirectly), you expressly consent to the disclosure, transfer, storage or processing of your personal information outside of Australia. In providing this consent, you understand and acknowledge that countries outside Australia may not have the same privacy protection obligations as Australia in relation to personal information.

Integrity of personal information

Quality of personal information we collect and hold

We take all reasonable steps to ensure that:

the personal information we collect is accurate, up to date and complete; and
the personal information we use or disclose is accurate, up to date, complete and relevant having regard to the purpose of the disclosure.

To assist us to keep our records up-to-date, please notify us using our contact details below of any changes to your personal information.

Security of personal information

We take all reasonable steps to protect the personal information we collect from:

misuse, interference and loss; and
unauthorised access, modification or disclosure.

If we hold personal information which we no longer need for any purpose for which we may disclose your personal information as described in this policy, and:

the information is not contained in a Commonwealth record; and
we are not required by or under an Australian law, or a court/tribunal order, to retain the information,

then we will take all such steps as are reasonable in the circumstances to destroy the information or to ensure that the information is de-identified.

Access to and corrections of your personal information

Access to your personal information

We have procedures in place for dealing with and responding to requests for access to, and correction of, the personal information held about you. In most cases, we expect that we will be able to comply with your request. However, if we do not agree to provide you access or to correct the information as requested, we will give you written reasons for our decision. For further information on such reasons, please contact us using our contact details below.

Corrections of your personal information

We will make corrections to personal information we hold about you, if:

we are satisfied that, having regard to a purpose for which the information is held, the information is inaccurate, out of date, incomplete, irrelevant or misleading; or
you request us to correct the information.

Within a reasonable period following the situations set out in the above paragraphs, we will take such steps (if any) as are reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading.

Data Breaches

If we suspect that a data breach has occurred, we will undertake an assessment into the circumstances of the suspected breach within 30 days after the suspected breach has occurred. Where it is ascertained that a breach has actually occurred and where required by law, we will notify the Office of the Australian Information Commissioner and affected customers as soon as practicable after becoming aware that a data breach has occurred.

How to contact us

Complaints, concerns or queries

If you have a problem, complaint or wish to enquire about our Privacy Policy, please contact us using the below contact details.

We will respond to your complaint in accordance with the relevant provisions of the Privacy Act 1988 (Cth) as soon as practicable. We treat complaints relating to privacy very seriously. If you submit a concern or complaint, we will endeavour to deal with it comprehensively and reach an outcome where all parties are satisfied.

If you are not satisfied with our response to your complaint, or if you would like further information about privacy in Australia, then we suggest you contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Our contact details

The Privacy Officer
PO Box 39
Mt Gravatt, QLD 4122
privacy@cosmeticskintherapies.com.au

Terms of Use

In these Terms of Use, reference to “we”, “our”, “us”, or “CST” is a reference to Cosmetic Skin Therapies Pty Ltd.

These Terms of Use govern your use of our website. By continuing to use our website and related services (services), you agree to comply with these Terms of Use.

1 Services

You will need to create an account in order to use our services.
To protect your account, it is important that you keep your password and all other account access details strictly confidential and private. You are responsible for the activity that happens through your account.
These Terms of Use are effective immediately upon you requesting an account with us, or upon an account being allocated to you.
You must use the services provided by CST in accordance with all of our terms, rules and policies, as we may update from time to time, and in accordance with all laws.
When using our services, you agree and acknowledge that:
- cosmetic injection treatments cannot be pre-paid;
- bookings must be made in advance;
- cosmetic injection patients must be deemed medically fit and suitable for treatment, following a consultation with one of our registered medical professionals and a video consultation with one of our supervising prescribers;
- your cosmetic injection treatments cost will be based on the franchisee’s cosmetic injection pricing schedule;
- mandatory two week and four week follow up appointments are free unless cosmetic injections are given, therefore the cost will be based on the franchisee’s cosmetic injections pricing schedule;
- the price per area treated will depend on the number of units/mls required and the product used; and
- packages cannot be split over appointments.

2 Privacy

These Terms of Use apply in conjunction with our Privacy Policy (available on our website at:https://cosmeticskintherapies.com.au/terms-privacy/), as updated by us from time to time.

You acknowledge and accept that will collect, hold, use and disclose the personal information we collect from you, including your credit card details, securely and in accordance with the Australian Privacy Principles and our Privacy If you have any questions or concerns about your privacy and the information we collect, please contact us.

3 Intellectual Property

CST owns or has rights in relation to all intellectual property rights in respect of its services, including its website.
CST grants to you a personal, royalty-free, non-transferable and non-exclusive licence to use its services. This licence is for the sole purpose of enabling you to use CST’s services. You may not copy, modify, reverse-engineer, distribute, sell or lease any part of our services, the website or any other intellectual property without our prior written consent.

4 Warranties

To the maximum extent permitted by law and except as expressly provided to the contrary in these Terms of Use, CST makes no representations or warranties in relation to the products or services it provides. You accept and acknowledge that:
- we do not guarantee continuous, uninterrupted or secure access to any part of our services or systems;
- we make no representations or warranties regarding the accuracy of the information available through our application.
You represent and warrant, and it is a condition of using our products and services, that:
- all information you provide to CST is accurate and is not, whether by omission of information or otherwise, misleading; and
- you do not rely upon any representation made to you by CST or any related body corporate of CST (if any) before entry into these Terms of Use.
CST relies on the warranties and representations made by you under these Terms of Use.

5 Limitation of Liability

To the maximum extent permitted by law, in no event will CST be liable to you for any loss or damage of any kind (including Consequential Loss) arising out of or in connection with:
- your use of, or your inability to use, our services;
- delays or disruptions in our services;
- viruses or other malicious software obtained by accessing our services or any website or service linked to our websites, software or services;
- glitches, bugs, errors, or inaccuracies of any kind in our software, systems or services or in the information and graphics obtained from them;
- the content, actions, or inactions of third parties; or
- a suspension or other action taken with respect to your account.
To the maximum extent permitted by law and except as expressly provided to the contrary in these Terms of Use, any liability of CST for any loss or damage, however caused (including by negligence of CST), suffered by you in connection with these Terms of Use is limited to the amount of $100 (AUD). This limitation is an aggregate limit for all claims, wherever made.
Nothing in these Terms of Use is intended to exclude any liability that is unlawful to be excluded and any such term should be read as excluding such liability only to the extent permitted by law.
Subject to clause 5.1, CST is not liable for any Consequential Loss however caused (including by the negligence of CST), suffered or incurred by you in connection with these Terms of Use, where Consequential Loss in this clause 5.4 means:
- loss of revenue;
- loss of reputation;
- loss of profits;
- loss of bargain;
- loss of actual anticipated savings;
- lost opportunities, including opportunities to enter into arrangements with third parties;
- loss of connection with claims by third parties; and
- loss or corruption of data.

If the Competition and Consumer Act 2010 (Cth) or any other legislation does not permit CST to exclude or limit its liability as contemplated by these Terms of Use, those clauses in these Terms of Use do not apply to that liability and instead CST’s liability for such breach is limited to, at CST’s option:
- the supplying of the services again; or
- the payment of the reasonable cost of having the services supplied again.
If you have a dispute with any other party using a CST account (including third party service providers), you release us from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

6 Indemnification

You indemnify and hold us and each of our officers, directors and employees harmless from any claim or loss (including legal fees) arising out of or in connection with:
- your breach of these Terms of Use or any other agreement between you and CST;
- your breach of any law;
- your breach of any right of a third party;
- an act or omission of a person you authorise to access your account; or
- an act or omission of a person not authorised to access your account as a result of your negligence.
Your liability under this clause will be proportionally reduced to the extent that CST caused or contributed to the relevant claim or loss, or where CST failed to take reasonable steps to mitigate the relevant claim or loss.

7 Termination

You can stop using our services at any time without cost.
We reserve the right to stop providing our services to you at any time without notice to you.

8 General

The laws of Queensland, Australia govern these Terms of Use. Each party irrevocably submits to the non-exclusive jurisdiction of the courts of Queensland, Australia and courts competent to hear appeals from those courts.
Where CST may exercise any right or discretion or make any decision under these Terms of Use, CST may do so in its absolute discretion, conditionally or unconditionally, and without being required to give reasons or act This clause applies unless these Terms of Use expressly require otherwise.
CST may assign its interest under these Terms of Use without requiring the Customer’s consent.
A clause or part of a clause of these Terms of Use that is illegal or unenforceable may be severed from these Terms of Use and the remaining clauses or parts of the clause of these Terms of Use continue in force.
A right under these Terms of Use may only be waived in writing signed by the party granting the waiver and is effective only to the extent specifically set out in the waiver.
We may amend these Terms of Use from time to time with notice to you. The revised version will be effective at the time we specify, or if no time is specified, immediately.
You agree to receive notices or updates from us in relation to the Services electronically.
If there is a conflict between these Terms of Use, and any other terms and conditions or agreements you may have with CST, those additional terms, conditions and agreements will prevail to the extent of the conflict (unless otherwise stated).

Ingrid Thompson

23:55 20 Jun 18

I met Jon a couple of years ago and was immediately impressed with the way he listens to what people are saying; a rare trait today! The websites he has worked on a stunning and so it was a simple choice when it came to updating my website.Jon has a system for creating websites and he and his team follow the steps. The end result is a stunning website and happy clients.Every step of the way I felt I was in "good hand". The team at Five by Five are professional and they know what they are doing.The original price seemed quite a lot of money to me at the time. These guys are not cheap.Now that my site is complete I know exactly where the value is.A calm team of professionals who respond to every question as if I was their only client. Nothing was too much trouble. Every time I asked about some thing it was responded with positive approach. Carla project manages with a truly caring approach, explaining and helping to understand the tricky bits. Sam's design is where the magic is.When I fell behind one of my deadlines they said "Take care of yourself and we'll get it all back on track as soon as everyone is ready" If you want a professional team to build you a stunning and fully functional website, Jon and the team at Five by Five are for you!Thank you for my new website.

Catherine Isaacs

08:14 16 May 18

Above and beyond.. the team at 5x5 are dedicated to ensuring you get the outcome that your business deserves when it comes to Web Design and customer service. The website they designed for our company is fantastic and functional. It is a work in progress too which they are always happy to adjust and work on where needed. Would highly recommend this business.

Dane Crandon

04:41 27 Apr 18

Five by Five is an amazing company. I am so impressed with their team as they all exceeded my expectations. Carla is so patient and helpful it was a true joy to work with her. Sam did a great job on the design of my site, his work and input was a real asset to the entire project. Thanks guys!

Hitesh Doshi

11:30 28 Apr 18

Very happy with our website that was designed and delivered by Five by Five. Project delivery processes were very impressive! Jon, Carla and the entire team was very helpful throughout the project and accommodated every little request. Highly recommend them for website development for any businesses. :)

Macushla Collins

02:00 06 Jul 18

I have worked with Jon and the FivebyFive team on many website projects. My experience with FivebyFive has shown their approach to website development balances creative design with a clear and structured process that ultimately results in a product clients feel happy with. Where challenges arise, they have been open to feedback and willing to do what's required to make sure the client's specific needs and objectives are met. I'm happy to recommend FivebyFive to any business owner wants their website to look great and perform well too.

Darren Finkelstein

02:09 09 Jul 18

This is our second site built by FiveByFive together with numerous landing pages. Jon, Carla, Sam and the team and the best in the business. We are always thrilled with the results, they built to budget and deliver on time. It's simply good for our business.

Shaun Attwood

21:00 24 Jul 18

We had a great experience working with 5X5 on our recently completed web design project. Their knowledge and experience in design, web development and project management has resulted in a great end result that truly is a 'great looking, high performing website'! I have already recommended them to others. Thanks again Carla, Sam and Jon for your hard work and attention to detail.

Catie Kerris

00:51 26 Jul 18

5 stars for 5x5 seems quite fitting, though I would give 6 stars if I could! Jon, Carla and the rest of the 5x5 team have made the usually arduous task of creating a new website not just painless, but enjoyable. The whole team is professional and knowledgeable, they have excellent communication skills and were quick to turn around any request we threw at them. They also nailed the design of the new website on the first go, which was nothing short of amazing. Highly recommend these guys for any and all web design needs. I've already recommended them to another client. Thanks 5x5 team for the excellent work!

Grant Rowley

00:36 10 Aug 18

The team at Five by Five have been a pleasure to deal with. Professional, efficient and deadline oriented. 100 percent recommend to any business or individual looking for a complete website solution

Justin Brosnan

05:42 14 Aug 18

Jon and the Five by Five team are truly a one-of-a-kind organisation. Offering amazing communication, great attention to detail, and the rare ability to listen to exactly what you as a client are after and turn it into a reality; I cannot recommend them highly enough! Jon and his team always meet deadlines and their support team/desk provide extremely timely solutions to any and all issues that may arise. Most importantly, the websites that they produce are world-class!

Angela Lynch

03:56 16 Aug 18

Five by Five were a joy to work with. They really know their stuff and made the whole website redesign process seamless. Their care package is fantastic – they’re very responsive. Feedback on our new website has been very positive.

David Thorn

10:59 21 Aug 18

Great engagement from day 1. Five by Five are a highly professional team who ensure that no client moves on from their website design experience disappointed. Very prompt responses to all my requests for action. Delighted with the finished product. Highly complimentary reaction from clients, investors and business contacts about the website too which is great third party validation of Five by Five's work. They have delivered an excellent outcome for the investment made.

Greg Layton

10:51 03 Sep 18

I worked with Five by Five over a couple of months to build a new website for Chief Maker. They were just superb on every level. Never missed a meeting, had the smoothest go-lives every time and communicated with a clarity I've never experienced in tech projects. And the site looked incredible and worked seamlessly. I used to outsource to cheap overseas operators and will never do that again after working with Five by Five.

Charlotte Layton

04:12 17 Sep 18

We had such a great experience working with Jon, Carla, Sam and all the team at Five by Five. The process of redeveloping our website was made easy and efficient. They have such good systems in place that nothing was missed and all the details were covered, without me having to chase anything up. I've worked on previous website projects where it's been full of stress, but this was so different. These guys are brilliant - total pros!

Sophie Hall

04:56 21 Sep 18

The Team at Five By Five are awesome! Their communication is second to none, keeping me informed every step of the process and making updates very promptly. My communication was primarily with Carla who was an absolute delight to work with. Can't recommend Five by Five highly enough!

Katherine Barnett

01:01 17 Oct 18

I've used the five by five team on two of my website projects and cannot fault them. Sam is a brilliant designer, Jon really knows his stuff and Carla is an amazing project manager. A highly professional team and I am so pleased with the finished product.

Janelle Gonzalez

04:19 30 Oct 18

Loved working with 5x5 and really really love our new website. The team are very easy to deal with, nothing was ever a problem. I do like the systems 5x5 use which makes life so much easier on the client side. The post build support has also been fantastic, ensuring everything is working smoothly. Highly recommend!!

Lewis Bulley

03:35 01 Nov 18

Working with the whole team at Five by Five, especially our project manager Carla, was a breeze. Super helpful, full of great ideas and really on the ball. We had a big project which had lots of moving parts and they were on top of everything the whole way through. They were able to advise the best route to go, in both usability and visually on the site, and recommend some great third-party companies to work with on other parts of the project, too. Highly, highly recommend Five by Five.

Sarah Garner

04:39 10 Dec 18

5By5 was incredible to work with, from start to finish the client experience and attention to detail was second to none! Highly recommend them for websites both big and small! Thank you so much

Catherine Brooks

06:47 21 Jan 19

Outstanding service, design and implementation of a complex website. I wouldn't hesitate to recommend 5x5 for a project of any size. Looking forward to working with the team again in the future.

Rachada Tepsatra

06:18 01 Feb 19

This is our one year anniversary of our website and while it's taken us a year (our fault!) to write this review, it says a lot that a year on, we still are so very grateful to 5x5 for helping us bring our website to life. As designers ourselves, we had a clear vision for how we wanted our website to look and behave. After comparing 3 web agencies across the country, it was Jon who won us over by video calling us to introduce himself in person and really listening to our needs. The entire team that we worked with made up of Jon, Carla, Sam are consummate professionals and we loved their super-organised approach and tools to facilitate the process. Thank you for building our design and making it world-class!

Justin Keating

03:29 07 Feb 19

A1+ experience, on the entire website build process. Jon, Carla and the team at 5x5 really listen to your needs and nothing is too much trouble. I can and have recommended 5x5 to friends and family.

Ben Young

07:10 08 Feb 19

Excellent level of service. The design exceeded my expectations. I am very pleased with the end result.

Benchmark Physiotherapy

06:39 05 Mar 19

I worked closely with Carla and the 5by5 team and can say the entire experience was professional and well worth the money spent. Fantastic attention to detail and excellent service. Highly recommend.

Annie Medwin

23:39 05 Mar 19

Such an amazing experience from start to finish, these guys know how to deliver when it comes to customer service and positive experiences. They are well planned out on every aspect of the project and you constantly feel assisted through the whole journey. And to top it of the end product is perfect!

Sarah Follent

00:02 28 Mar 19

Jon and the team at Five by Five are an absolute delight to work with! Five by Five host, assist me in managing and designing a number of our sites for both Brisbane Family Law Centre and Happy Lawyer Happy Life. I find the communication between both Jon and the team clear, helpful and always a pleasure to receive in my busy inbox. Jon knows his stuff!! And, I cannot recommend his services, business relationships and expertise enough. A BIG thank you. SarahDesign and Creative Director @ BFLC and Happy Lawyer Happy Life.

Lisa Hughes

01:46 18 Apr 19

We have just launched our website designed by five by five. The whole process has been super easy and we've been guided along the way by their amazing team. The service has been above and beyond, and the quality of their work is amazing. We're are so excited to be moving onto their support package now, and receiving their help to make our website a stand out in our field.

Rhonda Ward

03:42 19 May 19

Highly recommend Jon, Tammy, Leo & The Five by Five team. Such a pleasure to work with. Fantastic service and so helpful with regular communication and guidance along the way.

Kath Green

01:43 22 May 19

I feel so blessed to have been introduced to Jon and his team at Five by Five. They have created a new website for my law firm that captures exactly what I asked them too. I could not recommend them more highly. Great work team and THANK YOU!

Greg Thomas

06:04 19 Jun 19

Brilliant service and knowledgeable advice. Second to none. I am very happy to recommend to anyone seeking this service and advice. Sincerely.

Fiona Knurek

02:27 21 Jun 19

Carla Schesser was great. She worked diligently on my webpage and responded to emails and any questions I had quickly. I loved the final result. I Would be happy to work with her again in the future!

Anna Clemann

23:06 03 Jul 19

A massive thank you to John, Carla, Sam and the team at 5x5 for their amazing service. We couldn't be happier with the end result and for their patience while we got everything sorted. Their professionalism is second to none and the fact that you were with us every step of the way made everything so much easier. If you're thinking about a new website, don't look any further, 5x5 is simply the best at what they do.

Tin Hua

03:41 28 Jun 19

The team at 5x5 are awesome to work with. Massive improvement over our old site. Great communication, responsive to our requests and overall a very smooth and painless project. Thanks Carla and Jon.

Grant Walker Parts

05:35 26 Jun 19

Five by Five have now created 3 websites for us (srpauto.com.au our latest) and we couldn't be happier. Their attention to detail is second to none. Thank you to Jon, Carla and the team at Five by Five

Sarah Thapa

06:08 16 Jul 19

The Five by Five team have done an amazing job designing a new website for The Migration Agency to not only look good but help build engagement and convert traffic into customers. They made the project run smoothly from initial idea, to design and development, and launch. They made sure that I loved every aspect of the site and nothing was too much to ask. I would highly recommend them to any business looking to positively convey their brand online.

Rachael Keuning

23:05 21 Jul 19

Five by Five are an amazing team of developers. They are incredibly patient and dedicated with skills and vision far beyond my expectations. Carla, Jon, and the team worked tirelessly with me to bring the most perfect website to life. They have given Walsh Accountants an online presence that I feel matches our team perfectly. Couldn't be happier with our website - Thank you!

Graeme Cowan

05:38 06 Aug 19

Jon and the team created a great website for my business. They understood my vision and were happy to incorporate numerous changes.

Cosmetic Skin Therapies

01:20 22 Aug 19

I can't speak highly enough of 5x5! Not only did Sam do an incredible job on our new logo and branding, Carla and the team built us an AMAZING website that we just love - and the feedback we've received since launching only further confirms that. If you are looking to raise the bar in your business then you need 5x5 to take the weight of assisting with design and building your brand through your online presence. I'd give them 6 stars if I could! Thanks again team. Carol Morgan - COO

Kim Nicholls

23:50 11 Sep 19

The team at Five By Five are exceptional - the process of designing our website was organised, clear and they provided all the guidance we needed. The service we received can only be described as above and beyond, and they operate with the upmost professionalism. We had big plans and goals for our website, and Five By Five helped us achieve them step by step. In my opinion, Five By Five would have to be one of the market leaders of high impact, high conversion websites... they have the design skills, technical abilities, and processes to deliver exceptional outcomes, and will do what it takes to ensure your vision comes to life. Thanks to Five By Five, we have a website that we are incredibly proud of, and cannot thank the team enough for bringing our company vision to life.

Lorraine Murray

05:59 19 Sep 19

The team at Five by Five have been amazing to deal with. The level of communication and support during the website development was very professional which has given me a high level of confidence in what to expect in on-going support and website management. Carla Schesser was our production manager for the website design and development. Always on top of the next step and communicating regularly, Carla has been a pleasure to work with. Today we had a training session and Carla's explanation of how to edit and update the website was very thorough and was conducted in a clear and concise way. I would highly recommend Five by Five to anyone wanting the develop a new website, as I felt there was a genuine interest in understanding the type of look I wanted and what was important to convey to potential customers.

Diana Faraj

06:59 10 Oct 19

I assigned five by five to create a new website for my company with a strict deadline. They delivered an outstanding result right on time and executed everything they promised. The overall team and they way they engage with their clients is exceptionally professional and very easy to work with. I am so impressed with their style of work and their performance. They are super fantastic and absolutely love their work!

Louise Pillidge

23:32 28 Nov 19

A massive THANK YOU to Carla, Gaby, Jon, Sam and the whole Five by Five team for an incredible experience in designing our new Crest Accountants website. The level of professionalism, communication and attention detail was exceptional throughout the entire process including the design, development and launch of our site. I would highly recommend Five by Five to anyone looking to create an impressive one-of-a kind website!

Dave Eddy

23:30 05 Dec 19

We collaborated with the team at Five by Five on a mutual client's web project and wow – they were amazing. So professional, organised and friendly. Highly recommend these guys! :)

Matthew Mason

06:04 10 Dec 19

The 5x5 team were great with their communications and timely response. Carla was a brilliant project manager, keeping everything on schedule and ensuring everyone was on the same page.

Andy Gray

04:49 11 Dec 19

The team at Five by Five are fantastic. So meticulous and professional. They leave no stone unturned to deliver the best possible website for your business. I couldn't be happier. Awesome job Jon and his wonderful team of experts!

Rhonda Anderson

06:16 20 Feb 20

Creating a new website from scratch isn't the easiest of jobs for a business owner, but Gaby, Carla, Sam and co from 5x5 provide plenty of structure and guidance. They're quick and responsive but patient too. Design is also great - my new site looks fresh and modern.

Electric Bubble

00:20 07 Jun 18

We recently had the opportunity to work alongside Jon from Five by Five. It was an absolute pleasure to see the process Jon takes to produce quality work for each client. We would highly recommend his services!

Caroline Moran

03:20 09 Apr 20

Five by five are a fantastic company with a dedicated team that listens and responds quickly. Excellent communication - 5 stars.

Todd Robertson

01:19 14 May 20

We met the team at Five by 5 during Gold Coast Business Week last year and knew these were the people we wanted to work with. They took a genuine interest in learning about our business to understand our requirements for the 2 websites they developed simultaneously for our company. Five by 5 were easy to contact and worked collaboratively to ensure a result we were really happy with. I would confidently recommend them to any business requiring an engaging and effective website to make the most of your online presence.

Jessica Hartley

04:46 06 May 20

A huge thank you to Jon and Libby who were able to really help our business understand the back end of SEO and how to read the important information in Google Analytics. I have a bunch of great tools to use and continuously manage our online presence. Very professional, friendly and easy to understand. I will be engaging Five by Five again and recommend you do too.

Brenden Carter

05:12 08 Apr 20

The team made edits and supported us through an intense and time sensitive launch with aplomb and turnaround times that made our heads spin. Very happy. Thanks again Carla and team.

Voyager 210

04:25 22 May 20

Exceeded all our expectations and have no hesitation in recommending these guys. Very professional and communication was excellent.

Atlanta Bell

04:44 26 May 20

I have really enjoyed the process of having Five by Five build two websites for us. Everything from the website design to the communication with us has been fantastic, and we love the finished product. I wouldn't work with any other company. Highly recommend.

Jeremy Streten

23:15 28 May 20

Great service and very knowledgeable. Five by five know their stuff when it comes to building beautiful websites and also in helping business owners understand what they need to do to improve the SEO for their website

Adam Carter

01:57 03 Jun 20

Five By Five are a pleasure to deal with and very accommodating and have a great process in place to understand the needs of a client. I highly recommend for my clients. Thanks Jon and the team cheers Adam

Lachie H

06:34 22 Apr 21

Jon and the team at Five by Five are absolutely outstanding. We have continually used them time and time again as their customer service and turn around time is second to none.If you want your website built, maintained or simply just cleaned up and changed, Five by Five are your go to people. I'm very grateful to get to work along side Jon and the amazing team!

Abbie Stokes

04:00 16 Mar 21

Jon, Carla and the team at Five by Five are second to none and are an absolute pleasure to work with!All of our teams interactions have been met with confidence, the utmost professionalism and super fast response times. The team have built us a beautiful, high converting website, that aligns with our brand and our target audience.I can't recommend this team and their web development and design processes more highly.. Best in the business!

Ross Heron

22:06 31 Mar 21

We engaged with Five by Five to design and build a digital asset (payroll calculator).The process from discovery call to prototype and then final product was easy. The team also demonstrated great agility in tweaking the product during the final stages of development.Highly recommend.

Rodney Clift

02:07 24 Apr 21

I have now worked with 5by5 on numerous projects and have found every part of their business, their communication and especially their knowledge and delivery to be outstanding. I could not recommend this amazing company enough!!

Carl Q

06:51 26 Mar 21

Just completed project with 5x5 in the delivery of a new website for our business. We've been through this process a few times and the outcome from this has been the most satisfying. Great to work with them. Check out our website queenslandgaskets.com.au

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